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Personal Information Processing Policy
“Vieworks Co., Ltd.” (hereinafter referred to as "Company") highly regards personal information of its users and accordingly does its best to comply with relevant laws and regulations including the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. and the Personal Information Protection Act. The Company has the processing policy hereunder to protect personal information and rights of its users and smoothly process personal information related complaints. The Company informs users of how and for what purposes it collects personal information of users and what measures it takes to protect it. This personal information processing policy is subject to change according to amendment of relevant laws and regulations and the revision of the Company policy. Should it be revised, the Company will post it under the notice page on the website of the Company (www.vieworks.com) or notify each user in writing, e-mail, phone call, SMS, etc. This policy shall go into effect as of January 1st, 2018. 1. Purposes of Processing Personal Information The Company uses and processes collected personal information for the following purposes: The Company won’t use the processed personal information for purposes other than those specified below. Should the Company change any of them, the Company will acquire prior consent of each information provider. A. Response to Customer Inquiry: The Company processes personal information for the purpose of contacting customers in order to check and respond to inquiries as follows and to notify the processing result. ᆞ Product and service related inquiries ᆞ Product purchase inquiries and quotation requests B. Service Provision: The Company processes personal information for the purpose of providing services and contents as follows. ᆞ Product catalog ᆞ Product user’s manual 2. Personal Information Items to Be Collected and How to Collect The Company prohibits the collection, use, and storage of personal information through the membership subscription in order to protect the personal information of users and to prevent information leakage. The Company separately collects the minimum information required for the website service and destroys the collected information after processing. A. Collected Items: Name, company, country, and email address B. How Personal Information is Collected ᆞ Each user directly enters information on the website of the Company. ᆞ Collection by phone call, fax, e-mail, etc. ᆞ Automatic collection by the log analysis program, etc. (access logs such as access IPs, cookies, use records, etc.) 3. Personal Information Retention and Usage Period The Company destroys personal information without delay after the purposes of its collection and use are achieved. However, if it is necessary to retain personal information of users according to the relevant laws and regulations, the Company retains it for the period set in the said laws and regulations as specified below:
Items to Retain | Retention Period | Legal Basis |
Records of contracts, subscription withdrawals, etc. | 5 years | Act on the Consumer Protection in Electronic Commerce, etc. |
Records of payments, supply of goods, etc. | 5 years | Act on the Consumer Protection in Electronic Commerce, etc. |
Processing records of consumer complaints or disputes | 3 years | Act on the Consumer Protection in Electronic Commerce, etc. |
Records related to the collection, processing, and usage consent of credit information | 3 years | Credit Information Use and Protection Act |
Display and advertisement related records | 6 months | Act on the Consumer Protection in Electronic Commerce, etc. |
Log records of users including the Internet, tracking data on access points of users, and other communication check data | 3 months / 12 months | Protection of Communications Secrets Act |
Preservation of records on user identity authentication | 6 months | Act on the Promotion of Information and Communications Network Utilization and Information Protection, etc. |